Service Overview

Product Support

Eaton presently supports the following manufacturers' UPS product:

• Powerware
• Emerson
• Piller
• EPE
• Deltec
• CPC
• General Power
• Best
• IPM

Test Equipment & Tools

At Eaton Power Quality Company we have made large investments in test equipment and tools to ensure our Field Service Representatives have the latest tools for prompt problem resolution. The following is a sample of some of the equipment that we have available to our FSRs and in some cases directly to our clients.

• Portable Load Banks (various sizes)
• BMI3030 Power Profiler(s)
• BMI Single Distribution Meter(s)
• Dranetz Power Line Monitor(s)
• Total Harmonic Meter
• Single Harmonic Meter
• Infra-red Thermal Gun
• Nicolet High Speed Storage Scope
• Capacitor Inductor Tester
• Hi-pot (AC/DC)
• Bearing Change Kit (Motor Generators)
• Bearing Change Kit (Uniblock)

Support Personnel

In support of our clients' UPSs, Eaton Power Quality Company has the largest UPS Field Service organization in Canada. Our Customer Support Operations are headquartered in Toronto, Ontario. This department is comprised of the following resources that form part of the overall support plan:
Customer Support Operations

• Field Service Representatives (FSRs)
• Customer Contact Centre
• National Technical Support
• Training Department
• Service Management
• Logistics and Distribution