Service Plans

When you first purchased your UPS or DC system, that was because you needed to be certain that your core business could go on uninterrupted in the case of power disturbances, and that it could be shut down safely and in a controlled fashion if the disturbance persists.

The expected usable life of a UPS system is many years, often more than a decade. You wouldn't expect your vehicle fleet or your manufacturing machinery to continually give you the same quality output if you run it for a decade without maintenance, would you?

The same applies to UPSs and DC systems. As years go by, the attached loads will vary. Batteries will need changing. The devices need periodic cleaning to prevent overheating. Connections and cabling need to be inspected. Software upgrades have to be installed. And so on.

Powerware Care Options:

 Power Protect Standard
 Power Protect Enhanced
 Power Protect Premier

Other Powerware Services

 Power Start
 Power Protect
 Power Watch  Power Test
 Power Hire
 Power Change
 Battery Replacement Service
 Remote UPS Monitoring Service

Service Plans

Description Service Plan   Standard Enhanced Premier 1 preventive maintenance visit/year (according to factory instructions; battery test, function test, alarm check-outs, cleaning, test report) Technical updates Repair service, 5 days per week 9-5pm mon/fri     Repair service, 7 days per week, 24 hours per day (7x24) 6 hr response     Repair service, 7 days per week, 24 hours per day (7x24) 4 hr response     Hot-line assistance 24 hour Spare parts included (excludes batteries except under warranty) Emergency service, response within end of next working day     Emergency service, response within 6 hours, (round the clock service every day of the year)     Emergency service, response within 4 hours, (round the clock service every day of the year)     Travel and labour costs included Repair labour included