Customisable Additional Services

If you feel your chosen service package (Standard, Enhanced or Premier) requires enhancement to comply with your needs, or you need a one-off service to solve a particular problem, you can choose individual services for a small fee. Below is a brief list of what we have to offer. Your Eaton representative will be delighted to tell you more.

Site inspections
Consultative service that aims at securing the best possible operational environment for your UPS system to ensure its fault-free operation.

Installation
Eaton service engineers can help you set up and configure your entire UPS system, including its connections to your monitoring system and, if desired, to Powerware FORS remote monitoring system.

Commissioning
Our service engineers help you start up your UPS system and make sure it works as intended, performing all necessary checks before turning the system over to you.

Preventive maintenance
Equipment cleaning, inspection of installation and operation environment, mechanical inspection, measurements and adjustments, battery condition check, system check, event log analysis and necessary action, eventual repairs. Usually performed once a year, unless otherwise agreed.

Reports
After each maintenance visit, whether regular or emergency, you will receive a full written report on the fault and steps undertaken to repair it.

24-hour telephone support
24-hour, 365-days-a-year access to Eaton support engineers for immediate help on your UPS system. Available free of charge to all Standard, Enhanced and Premier customers.

Swap out contract
For Powerware "plug-and-play" units below 3 kVA, we offer the ExpressChange service. It means that if a fault develops in your device, Powerware will replace the unit either permanently or for the time it takes to repair it.

Extended warranty
For a small fee, you can extend the warranty of your Powerware UPSs incrementally up to 2–3 years, depending on the product.

Power quality analysis
As time goes by, the loads on both your UPS system and the mains may change. Eaton service engineers can analyse the quality of the power being fed to your equipment and suggest remedies if necessary.

Battery analysis and replacement
Because batteries are the most important part of a UPS system, we pay particular attention to their condition. Only rigorously tested, high-quality batteries are used in Powerware UPSs. Battery life is optimised through our ABM battery charging method. Eaton service engineers will keep your batteries as good as new, changing them when necessary and disposing of the old batteries in an environmentally sound fashion. When the batteries are changed, all cabling will also be replaced to prevent problems through oxidisation. Finally, the battery system is tested under normal operating conditions.

System upgrades
During maintenance visits, our service engineers will analyse the load and performance of your UPS system and, if necessary, suggest changes to accommodate new needs. You will never find yourself running an obsolete or undersized system.

Spare parts
Entering an Eaton service agreement will guarantee you the use of only the best quality, factory-approved spare parts. Authorised Eaton service representatives stock the most often needed spares, and their stocks are quickly replenished from Eaton's strategically located regional logistics centres. The cost of spares is included in the Premier service option.

FORS (Full On-line Remote Service)
Your UPSs can link directly to Eaton's regional Service Centre via a modem. Remote monitoring software residing on Eaton's computers will keep an eye on your UPS status, sounding an alarm immediately if its monitored parameters are out of the ordinary. The remote monitoring system can only link into your UPS system, it has absolutely no access to your business data. Alarms received through FORS will be relayed by mobile phone to Eaton's duty engineer who will take action immediately. FORS is an ideal enhancement to your service package. Ask your Powerware representative for details.