CoreLogic Toolkit Customer Care FAQs

Return Policy

What is Eaton’s return policy for Powerware products?
Refunds are not possible. Unlike physical goods, distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. If your CoreLogic™ CD was damaged during shipping, please contact CoreLogicSupport@eaton.com and provide your complete contact and shipping information so that we can provide you with a replacement CD.

Licensing

I would like to license CoreLogic™. Who do I contact?
For information about licensing CoreLogic™ software, please see our Licensing Options.

Evaluation Version

I want to evaluate CoreLogic™ before I purchase it. Is there a trial version?
No, a trial version does not exist. However, upon signing a Non-Disclosure Agreement, you may evaluate CoreLogic™ for subsequent purchase. Please submit your request .

How do I get technical support during my evaluation?
Customers evaluating CoreLogic™ software can get technical support by visiting our Online Support resources and posting your question(s) to the appropriate forums.

Please understand that support inquiries from customers who have purchased CoreLogic™ will receive priority attention.

Technical Support

How can I contact technical support?

Support for CoreLogic™ is free of charge and includes:
	Product Literature
	Customer Tech Support Request

Our complimentary online support site is full of useful information to help you with answers to your questions and can be used 24 hours a day 7 days a week.

How do I report a bug to technical support?
Send a bug or enhancement request to Technical Support. Please make sure you provide us with as much information as possible. This will ensure that our technical support department will be able to quickly log your request.

Manuals/Documentation

Where can I download a printable copy of CoreLogic™ documentation?
All available product documentation can be found on our Product Literature page.