UPS Services

Our research indicates that regular preventive maintenance—which affords the opportunity to detect and repair potential problems before they become significant and costly issues—is crucial in order to achieve maximum performance from your equipment. In fact, studies show that routine preventive maintenance appreciably reduces the likelihood that a UPS will succumb to downtime. The 2007 Study of Root Causes of Load Losses compiled by Eaton revealed that customers without preventive maintenance visits were almost four times more likely to experience a UPS failure than those who complete the recommended two preventive maintenance visits per year. The UPS service plans below provide an overview of the preventive maintenance plans we offer.

To help you understand the basic concepts of UPS service from why you should have a preventive maintenance plan to what your choices are for implementing the plan, we have developed a Basics of UPS Service page.

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UPS Service Plans
Service Plan	Description
Small UPS (Single Phase, 300VA - 18kVA)	Powerware Gold Plans extend and enhance the standard warranty providing you with extra peace of mind.
Large UPS (Three Phase, 20 - 750kVA)	Common service plans for large Powerware UPSs include: ProActive service plans, comprehensive service coverage, start-up service and UPS preventive maintenance. Check out our Service Response Time Tool to see how quickly our customer support engineers (CSE) can reach your location.
Battery Services	Eaton offers a comprehensive line of battery services specifically designed to minimize the risk of system downtime and provide you with peace of mind.