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Comprehensive Maintenance Support Plan
Power protection systems provide vital protection for your
mission critical equipment. Eaton provides a
comprehensive range of support packages which will cater for the
needs of all our users beyond warranty. We have services packages
which ensure the optimal level of support for your power equipment.
Basic Coverage
- 1 year 7x24 on-call technical support for corrective
maintenance
- 2-hour response time to any call
- 2 Preventative Maintenance visits per year
- Inclusive of man-hour
- Attractive discounts for purchase of spare parts
Premium Coverage
- 1 year 7x24 on-call technical support for corrective
maintenance
- 2-hour response time to any call
- 2 Preventative Maintenance visits per year
- Inclusive of man-hour
- Free replacements of spare parts except batteries
Second-level Support Plan
This plan caters to customers who already have their own
technical support team. This plan will enable you to have guaranteed
spare parts support from a comprehensive list of spare parts. Second
line technical support can be provided at a discounted rate when
required.
- Guaranteed spare parts delivered within 24 hours (parts from
specified lists)
- 2-hour response time to any call
- Discount on spare parts purchased
- Attractive discounts for on site technical service calls
Preventative Maintenance and Survey
- Calibration and preventative maintenance of system and/or
survey of system integrity
- For Preventative Maintenance Contract, 2 preventative
maintenance visits per year
- For ad hoc, 1 week notification is required
- Discount is given if Preventative Maintenance is scheduled 2
months in advance
- Evaluation report will be provided after each visit
* Eaton services as stated here is within Singapore
only.
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