UPS Service Plans

When you first purchased your UPS or DC system, that was because you needed to be certain that your core business could go on uninterrupted in the case of power disturbances, and that it could be shut down safely and in a controlled fashion if the disturbance persists.

The expected usable life of a UPS system is many years, often more than a decade. You wouldn't expect your vehicle fleet or your manufacturing machinery to continually give you the same quality output if you run it for a decade without maintenance, would you?

The same applies to UPSs and DC systems. As years go by, the attached loads will vary. Batteries will need changing. The devices need periodic cleaning to prevent overheating. Connections and cabling need to be inspected. Software upgrades have to be installed. And so on.

 Service Brochure (pdf, 826KB)

Powerware Care Options:

 BasicCare
 PlusCare
 PremiumCare

Other Powerware Services

 Battery Replacement Service
 Remote UPS Monitoring Service

Service Plans

Description Service Plan   BasicCare PlusCare PremiumCare 1 preventive maintenance visit/year (according to factory instructions; battery test, function test, alarm check-outs, cleaning, test report) Technical updates Repair service, 5 days per week, 8 hours per day   Repair service, 7 days per week, 24 hours per day (7x24)     Hot-line assistance 24 h 25% discount on spare parts   Spare parts included     20% discount on battery replacement (standard batteries) Emergency service, travel to site within 8 working hours   Emergency service, travel to site starts within 2 hours (round-the-clock service every day of the year)     Travel and labour costs included   Repair labour included   If unit under warranty 10% discount     If unit under warranty 20% discount